Firstly I've given an extra star as Duty Free Crystal have been great in the past,,,, however. My package has never arrived so I contacted via email the sales department only to be called by the wrong name,,,, I wouldn't normally have minded except my name is actually in my email address. Nothing has come back despite them being supplied the order number, postal tracking number, screen shot of the order & link to the order. The tracking number does not exist on the delivery companies website. Therefore I've tried calling them only to be put through to voicemail. After leaving a message I have still not received a response. All I want is the item I ordered and paid for & can't see how difficulat this can be.