Poor Quality Fabric Sofa.
Important points to note:
1- Dwell does not let your review their products on their website. (why?)
2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - "normal wear and tear", "not manufacturing defect", "please pay £25 for independent analysis" - which will agree with Dwell.
3- Pretty much all the sofas have the same problem. Poor fabric quality.
We bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as "stains"
The fabric even has pilling on it.
This is unacceptable quality for a sofa at 15 months.
There are two TrustPilot review page with a 4.2/5 rating but consider the many "positive" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called "customer".
The other page is 1star and that gives a lot of insight.
I do hope people take this as caution and do not buy sofas from Dwell.
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Alice, Customer Support
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