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Chris O'Donnell
Bought a dining room table and 8 chairs from dwell. One of the dining room chairs is used as a spare and consequently hardly used. However I discovered that one of the legs had come loose. I was unable to screw the leg back on so I contacted dwell who asked me to submit photographs. On receipt of the photographs, dwell refused to accept responsibility. They blamed me for the damage and moisture?? Moisture in a centrally heated house, absolute nonsense. I thought after spending nearly 4K with them in that purchase, they may have considered a goodwill gesture and at the least offered a repair. Poor product and even worse customer service, avoid!
2 years ago
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Dwell UK has a 1.4 average rating from 34 reviews

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