I got a call from the sales person, who didn't seem to be aware of the door manufacturer Hormann, who featured on their website, and took zero details of our requirements before asking where I live and telling me that they wouldn't be 'competetive'. I hadn't given a specification (triple glazed glass panels and a low 7 value door) and I had given no indication what the budget was. We have a cheap composite door thanks. We're looking for a high quality door and service. Not some kind of bizarre snobbery. We'll look elsewhere to spend the budget we have. Laughable attitude.