I am owner of sales and marketing company using the DYL system as the back bone of our sales activity. One intersting feature that greatly improves the number of productive phone calls made is part of the phone call appointment task . A common issue present to most organizations is a large amount of call Reluctance. By having your phone rang you before ringing to the customer as an automated feature for a schedule call turns an out bound call basically into a in bound call. I have found that most sales reps feel more comfortable and definitely more productive with this activity being done for them. This feature creates a strong activity level which consistently yields more sales . Secondly using the work groups feature you can really design great follow ups that are automated to go hand-in-hand with your disposition from each call.