Can't even begin to put into words how bad an experience I am having with this company. Purchased a Dyson vacuum last month from a 3rd party which arrived faulty. I have been in touch with the 3rd parties resolutions team who insist I must speak to Dyson. Right or wrong, the device is a Dyson and they are insisting they cannot help. I explained to the Dyson support agent that I am stuck in a loop, the 3rd party won't help me replace the Dyson vacuum and Dyson won't help me replace the brand-new faulty vacuum. The support agenct I spoke to became frustrated with me simply explaining my problem, angry as I remained calm yet strong. In his frustration he hung up on me, leaving me with my still faulty Dyson and no resolution. Having spoke to both companies 3+ times, I am stuck in a loop with two companies bickering and neither of them taking responsibility. Ultimately I am still several hundred pounds out of pocket with a brand-new yet faulty Dyson device. I want a resolution immediately!