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Sophie25
After care absolutely non existent spend your money elsewhere Having bought a Dyson supersonic hairdryer the filter started crumbling away after just over a year of using my hair dryer, so I contacted customer services and that is where my troubles began I was advised that the part was out of stock. Several Web chat messages and no actual time frames as to when this part would be in stock again I decided to check in the website myself and the filter was now showing as back in stock so I contacted Dyson again and was advised that the part will now be sent out to me and I will receive a message confirming this shortly after my web chat, I received nothing! This morning almost two weeks later I have an email letting me know my order is cancelled!!!!!! And now my hairdryer is booked on for repair and that a courier will be coming to pick it up and I will be without my hairdryer for7-10 days....... Its only a filter cover that needs replacing due to the cheap quality of the one that is on the hairdryer..... The level of consumer care I have received is absolutely shocking, not what you expect after purchasing a very expensive item from what you would consider a reputable company, Dyson customer service is not fit for purpose either, a number of webchats with very robot like unempathetic people does not help with the frustrations of getting the issue resolved!! I was planning to purchase the airstrait but I won't be doing that now, the after care from Dyson is no existent, I would hate to go through the same issues if something needed replacing or repairing with tha
3 months ago
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Dyson UK has a 1.6 average rating from 31 reviews

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