After care absolutely non existent spend your money elsewhere
Having bought a Dyson supersonic hairdryer the filter started crumbling away after just over a year of using my hair dryer, so I contacted customer services and that is where my troubles began I was advised that the part was out of stock.
Several Web chat messages and no actual time frames as to when this part would be in stock again I decided to check in the website myself and the filter was now showing as back in stock so I contacted Dyson again and was advised that the part will now be sent out to me and I will receive a message confirming this shortly after my web chat, I received nothing! This morning almost two weeks later I have an email letting me know my order is cancelled!!!!!! And now my hairdryer is booked on for repair and that a courier will be coming to pick it up and I will be without my hairdryer for7-10 days....... Its only a filter cover that needs replacing due to the cheap quality of the one that is on the hairdryer..... The level of consumer care I have received is absolutely shocking, not what you expect after purchasing a very expensive item from what you would consider a reputable company, Dyson customer service is not fit for purpose either, a number of webchats with very robot like unempathetic people does not help with the frustrations of getting the issue resolved!! I was planning to purchase the airstrait but I won't be doing that now, the after care from Dyson is no existent, I would hate to go through the same issues if something needed replacing or repairing with tha
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.