Absolutely the Worst Customer Service I’ve Ever Experienced – Dyson Doesn’t Deserve a Single Star! If I could give negative stars, I would! Dyson has proven itself to be an utterly disgraceful company with appalling customer service. I returned my faulty hairdryer on September 18th, thinking I was dealing with a professional company. Instead, what I got in return was a dirty, chipped, disgusting hairdryer in a completely different color, with a different serial number. It was someone else’s broken machine! Unbelievable. I immediately contacted Dyson customer service, and after a video call where I provided every bit of evidence—photos, videos, you name it—I was assured the issue would be resolved within 48 hours. That was on the 25th of September. It’s now October, and I haven’t heard a thing from them. What did I get instead? Requests for evidence I already provided multiple times. Dyson is apparently so incompetent that they can’t even keep track of their customers’ complaints or do the bare minimum to follow up. Pathetic. And to make things worse, every time I call and try to explain my situation, they CUT ME OFF! How is this even possible? They are literally hanging up on me after I’ve gone through all the trouble of explaining the issue again and again. It’s beyond frustrating. I’ve paid £500 for this product, and I can’t believe I’m experiencing the absolute worst customer service ever. Dyson has completely failed me. I own multiple Dyson products and used to be a loyal customer, but after this horrendous experience, I’ll stay far away from this scam company. I’ll be telling everyone I know about this nightmare. I’m also reporting this to the ombudsman, as Dyson has taken my machine and hasn’t returned it or offered any resolution—no refund, no replacement, nothing. Dyson, you should be ashamed of how you treat your customers. Avoid Dyson at all costs. Worst. Company. Ever.