I have only had my vacuum from Dyson for over 12 months. I contacted John Lewis customer services who are based in South Africa dreadful service. I was then after a week that my vacuum needed to be dealt with by Dyson. I phoned Dyson on the 30th of November and spoke with their technical department quite a challenging call as the person's English was quite poor. I was advised that they would send out the part order number 1506263960 after several days no confirmation order was provided so I called again. I was told it was mislaid well that was not correct. I was advised they would post it. On the 6th of December, I was sent a confirmation order and I was advised that I would receive a further notice of when It was posted. I then left a couple of messages on public forums so people would be aware of what service you can expect. Someone from Dyson contacted me through messaging and informed me the part would take up to 14 days to arrive. I have had a broken cleaner for now 16 days, and I will have to wait up to another 14 days as it has still not been dispatched.