I would strongly urge anyone to seriously consider before placing any orders directly from Dyson. A motorised attachment for my V11 vacuum stopped working. As this was out of warranty I’ve had to order a replacement at a cost of £80. Order was placed on 30/11/2024 with a delivery timeframe of 10 working days - In comparison with other retailers, this is very poor. A week later on 08/12/2024, I received a refund from Dyson with no explaination. No emails to communicate an issue and the product was still in stock on the website. After reaching out to ‘customer services’ I was told that this was down to ‘some technical issue’ and a new order would go through OK. I placed a new order same day, given I had been refunded and the old order had been cancelled - as confirmed by Dyson. Again, they quoted another 10 working days (up to 14 in total) just to ship this needed part so we’re already getting into ridiculous territory as far as simply delivering goods that were ordered a week prior. Fast forward to today, and I notice I have been charged another £80 by Dyson, and received an email comms - a rarity from Dyson - saying my original (apparently CANCELLED) order has now been dispatched. I have therefore currently got duplicate orders and am now down £160 at a very expensive time of year after being charged twice for an item I have yet to receive. I raised immediately with ‘customer service’ and they have only come back to say they will ‘help me with an update in 3-5 working days’. This is completely unacceptable and appalling customer service. I just want the overcharge refunded and this surplus order cancelled. It’s not rocket science, but apparently, it is to Dyson. I will never order from here again.