Dont Risk Your Money With These Hooks! I took two courses all seemed well I was upsold with a laptop which OMG what a waste that was it was a tiny little thing no good for working on thats for sure anyway... I made a start on the first one did not get far at all then I had bad news after bad news and due to commitments I was not able to complete I asked to cancel the one that never started as it had not started so I was fully entitled to a refund but OMG the true hooks come out do they not! I have sent 12 emails and contacted them on online chat multiple times and this has been going on over 30 days they are just hooks they really are. As for the course itself I took AAT level 2 and 3 and for a online provider I would not recommend they do nothing in terms of support I presume it is the bare minimum but due to them not sorting this matter out I will be reporting these to the two regulators for sure and I recommend anyone do the same. IF YOU HAVE ISSUES.... First complain be detailed ask for exact infomation, if they fail to provide issue the with a DSAR google it you can issue this to them via email chat or over the phone following GDPR guidnace this is where they have to provide you with what you ask for such as call transcripts or recordings account notes etc. this then makes it easier for you to pursue and saves you putting it all together. Then you have your options or you can do the first two together If your doing AAT - there is a specialist team you can reach out to AAT quality assurance team google for the email I cant put it on here as the review then may be removed this way it cant. Ombudsman - If you win not only do you get your money back but the possibility of compensation and these get fined just make sure you evidence everything use the full context these give you and document response times and lack of clear transparency in there answers and how each occasion makes you feel. Finally if your in your cooling off period or if the software is glitchy OR if you have not started the course and your over your 14 day initial period Section 75 Chargeback via your bank this is where you contact your bank and reverse the transaction they will ask for evidence and you get your money back these get a admin charge no biggy. Good luck and for anyone else who has had the unpleasant dealings with these cowboys I feel sorry for you. AVOID THESE ROUGUES YOU NEVER KNOW WHAT TV SHOW THESE MIGHT END UP ON..... Yesterday I received a call from a guy in where he tried to forcefully manipulate me on the phone this is not good at all and I will be making sure this is public knowledge of how you treat your customers it’s DISGUSTING!