The website was easy to navigate and informative and included easy to understand advice for beginners. I found the reviews that accompany the pruducts very helpful in making my choice. Ordering was easy and my Banjo arrived very promptly and very well packeged. I've had my Deering Goodtime Five String Banjo for a month now and it is fantastic. The build quality is excellent and the sound is wonderful. Having struggled with six string Guitars in the past, the more narrow neck makes fretting correctly easier and enjoyable. I feel positive and enthusiastic about learning this instrument.