I can't say enough about this company! And the product! When I initally received the order, the smoked smell of the treats (which is perfectly fine and natural) was a bit overwhelming to a few of my family members. I initially reached out for a possible refund. They responded so quickly and were happy to accomodate me. In the meantime, I actually gave my pup one of the bones to try. Just to see. And he LOVED it! So I decided to keep the product. :) I had ordered the 12" size initially and it was awkward for my dog to handle as he is on the smaller size. A lovely person named Beau Ice promptly shipped out the 6" size and I now have a super happy pup. We have all gotten more used to the smoky smell and sooooo appreciate that there are no chemicals involved in making the product. That is what means the most to us. That our pup is healthy! And happy! Thank you Earthly!!!!