I run a small business and know what it takes to manage and deliver e-commerce sites. I had a query regarding the VAT as we are registered for VAT in a different jurisdiction. My email enquiry got an immediate response and we were good to go. I was contacted by Easichalk as one of the items I selected was for glass while the rest were for boards. This was my error, I just liked the colour. Easichalk simply swapped and shipping. I have to say customer service like this is to be loudly applauded. Well done guys, we will be back for more. Highly recommended.