We had our grass installed around 3 years ago and the team that quoted and installed were great. We subsequently had an issue and our dealjngs with the maintainance team were difficult BUT eventually the MD came and visited and turned us back into happy customers. This year we had the team in to give the grass its annual spruce but the main areas have remained flattened and lifeless. We asked the maintainance team about this and again reponses have been slow and difficult. We have now been told that flattening in regulaly used areas is normal and cannot be fixed. The maintainance team have also pointed out that this is covered in the terms and conditions - so fair enough. But i feel this should be made very clear in the sales process as If i had known that despite regular maintainance the main areas of my grass would remain flat and lifeless after just 3 years im not so sure i would have spent the money.