Probably one of the worst customer experiences. Have refused to send me samples because they havent been able to contact me by phone (typo in number). Accused me of deliberately providing a wrong number and therefore likely a wrong address. Ridiculous. Not very accommodating nor flexible with communicating via email - except to make accusations and rudely state they are not going to complete my order. I am dumbfounded at the lack of professionalism and basic communication skills. If you have challenges with accessibility this is not the company for you. This may be a high profile company selling quality pruducts, it certainly isnt run by quality staff