Does this sound right to you? Just over two years ago I called Easigrass for a quote which I accepted. An Easigrass rep came out in an Easigrass car and I paid him in full. Twenty six months later patches of clover, several weeds and a dip have appeared so naturally I contact Easigrass, who initially suggested I use a non bleaching weedkiller. I did NOT expect to be weeding an artificial lawn.....who would? I send copies of my quote and invoice along with photos as requested. After three weeks I'm told by Angus the works were carried out by an external company so I need to contact them (no longer exist) or the rep direct who had the franchise with Easigrass up until October 2018 but has now left the company. How was I to know Easigrass use their own employers or external contractors? My invoice says Easigrass and Owlsworth. I paid the Easigrass guy but they have only given me the reps email address and for some reason his father in laws email address. So much for being told the grass lasts 10 - 15 years. Terrible service and nothing short of shoddy behaviour. Beware before making this major purchase .........naturally I feel cheated, who wouldn't?