I was very pleased with the service before and during the fitting of our astro. However, there has been a problem which needs fixing but customer service has been very poor. I arranged for the problem to be looked at. The first viewing was cancelled due to rain and after the second appointment there was no follow up phone call. Instead, an email was sent informing it could be rectified at our cost. It was very difficult to get hold of the member of staff dealing with us to discuss it. My email to book in the work was not responded to and I called twice with a promise of call back each time - both times I had to call back again. Wish we had used another brand.