My terrace on the 8th floor looks wonderful - so much better than weather-beaten decking. It is a pity that the after=sales service is so dismally unreliable. I had a concern after the 1st heavy rainfall , I phoned Easigrass & Angus told me the go-to team would be in touch. More than one month later I phoned again, (meanwhile the 50% balance was taken from my account, without my knowledge & no receipt sent.Dubious behaviour?) This time I was promised as Angus was on the phone & would be messaged to call me. He didn't. 2 neighbouring flats have expressed interest in the grass when they saw it... You can understand my dilemma when it comes to a Star rating. Kathleen Becker