The grass is fine - as expected for an expensive product. However the installation process and complete lack of care taken was deeply disappointing. We would not use easigrass again or recommend anybody else to do so. The team who came to do the work had clearly not been properly briefed. We had been told by the salesman that the work could be done without our furniture being brought into the house. However, this was not correct. The condescending lead installer insisted we call the salesman who made it clear he didn’t see it as his problem but eventually agreed to talk to the gardener, who he asked to be as helpful as possible. Instead, however, they simply moved everything into our kitchen blocking access to the fridge, sink, oven, hobs and all crockery, cutlery and cooking utensils. Despite being asked to move this, and agreeing they would, access was not restored until 5pm, following my wife’s repeated insistence. As a result we were unable to cook for our 18 month old daughter who ended up having a lunch consisting purely of toast. Fortunately we were able to order in for ourselves, though of course would have preferred not to have had to do so. We understand why the garden needed to be cleared and were surprised when (having been expressly asked) the salesman us that would not be necessary. However, having been assure the grass could be laid by moving things around the garden during the process we were unable to prepare and the resultant disruption and the gardeners attitude were extremely upsetting. Later in the day the poorly installed floor protection caused my 5 month pregnant wife to trip and fall. Finally on departing they simply piled everything (including leaving things that need to be protected from water uncovered) in the middle of the garden and left. The interior of the house needed an immediate clean as it had been left in a filthy state (despite knowing they would need to take sand through the house they had not brought a hoover or broom!). The lack of care and attention was extraordinary, and the attempt to justify it simply by reference to the gardener having previously worked at the Chelsea flower show (but seeming to tell us he had never worked on a terraced house!) was breathtaking in its arrogance and lack of consideration for customer service.