Unprofessional employees will make your car hire here the worst ever! We booked a car with them at Heathrow in the evening (for 3 days), but once we arrived there was a one-hour fuss about credit cards. Later a grumpy clerk with just as many teeth as brain cells told us the booking had been cancelled five hours earlier and was removed from the system! All arguing didn't result in anything and we weren't able to get any car although we had already paid a deposit and the insurance! This completely ruined our day! In the end we managed to get another car at Europcar at 10pm - no fuss, no problems - but had to drive through the night. Thanks easirent!