previously left 3 * as we were offered a partial refund for a 1/2 day late hire (at their fault) but company has back tracked on this, and didn't even feel they should contact me to tell me this. you have to chase them at every step of booking and complaint. Worst service every received with a car hire company, its not been worth the stress and amount of time spent on the phone. Wish we had paid more for an experienced company with good customer service. DO NOT HIRE THROUGH EASIRENT. We are out of pocket from a missed boat trip, thank god we weren't using the car to take a flight/something more important other than it ruining a day of our holiday. in particular this is about the Edinburgh branches.