Absolutely disgusting customer service from start to finish at this branch. Arrived at 5.45am and got berated by the man who arrived who said they don't open till 6am, I wasn't arguing about it, and was calm, but your website still says 5am so you may want to change that. Not a great first impression. Had issues with checking in with my card and in the end I got charged an extra £50. Still don't know for what! Feel absolutely ripped off. Paid over the top anyways so this was the Cherry. The guy was rude, obnoxious, condescending, loved to mansplain and downright horrible so was just keen to get the hell out of there so paid. He wasn't wearing a mask and got close so that was uncomfortable also..before I got the car I saw him wash it down with a hose (why at 7.30am?!, yes it's now this time as it's taking this long), when I see the car I figure it's because it's riddled with scratches and dents he doesn't want me to see so gets it with to cover with them. In total I counted over 100+ scratches. The car looked awful. Was still dirty inside. The faulty airbag light was on (I'm sure this isn't legal), when I went to fill up the fuel cap wouldn't open (yes I know about the lever) so had to get some kind stranger to come help me pop it open with a spoon. Looks like someone had hit it before in the past and broken the latch. That was unpleasant experience. But shout out to the Romanian guy at the Leeds Airport branch, he was so lovely and helpful. Unfortunately, Heathrow guy ranks worst customer service experience I have EVER had. Lesson learnt the hard way hopefully you read this review and listen to this warning - Do NOT use Easirent.