I picked up a car from Easirent after a gruelling 14 hour flight from Singapore. I told the woman at the counter that I did not need insurance as I had already purchased my own excess insurance. She proceeded with the car rental and I signed the electronic box without real concentration. She said that she would email me the contract rather than printing the contract out and me signing it in a transparent way. When I got to my destination I read the email which stated that I had paid for full insurance. I immediately rang them, but their response was tough luck, you signed. I feel very angry about this and feel that their underhand, duplicitous way of dealing with customers takes advantage of people who have had very long flights and just want to get their car and get off to their destination. I will never be using them again.