To cut a long story short; > I was overcharged by £28.73 which the company won’t refund. > The car had a slight smoky odour when I collected it. > The windscreen was ‘greasy’ on the inside, for which I had to purchase window cleaner so it was safe to drive at night. > Staff I spoke to on the phone were rude. My advice if you intend to use this company is to keep checking the cost and additions when you collect the car. I booked online, through a broker, which said I had to pay £72.00 upon collection. Not an excuse, but after an overnight, long-haul flight I just paid the amount asked at the counter, I was told this included for £25 fuel in the tank, there is also a sign when you collect the car stating this. When I checked the numbers a day later, I had been charged £53.73 over the original £72. Numerous emails went back and forth where the customer rep constantly fiddled the numbers to suit their purpose: First explanation: the £53.73 consisted of £40 for additional driver, and £13.73 for fuel in the car. I pointed out that the additional driver was free of charge… Second explanation: £40 was for fuel, £13.73 for additional driver …again, additional driver should have been free of charge… Final explanation: additional £53.73 was a fuel charge, AND I should be thankful because their fuel card says the tanks should have been £85. Lucky me. But, why wasn’t I charged just £25 as advertised in the office? *also posted on Trust Pilot