Do not use this company! Paid to have additional insurance over and above, which I thought allowed the deposit to be waived. Arrived at the rental shed to be told that we were required to pay an excess of £1,250 and it must be on a credit card. I don't have a credit card and after i explained this the man was happy to waive this and let me charge the amount to my debit card. I asked some additional questions because I wasn't sure as to why I paid for excess insurance and still had to pay such a high deposit. The whole process was so unclear and no way transparent! The more questions I asked, the more rude the employee became! After I asked questions, he then decided that I couldn't charge the deposit to my debit card and I would have to take out ANOTHER insurance of £132!!! An absolute con! I didn't trust this man or company at all and we decide not to take the car! I then called the broker we booked through to be told we couldn't cancel because our car pick up was 9am is it was now 9.40am!! So me, my husband and four year old had to make other arrangements as I was not giving this company any more money and certainly didn't feel confident about driving away in any of their cars! Terrible customer service, probably the worst ive ever experienced! Upon leaving, we spoke to other customers who had the same issue. Very unclear and will most definitely be taking this further! Just to be clear, we have rented cars on numerous occasions in the past and never had such issues.