A common theme on this website it seems..... Unfortunately it doesn't allow me to give less than a star which probably sums up my experience with this company. We were collected from Birmingham International rail station to be taken to the car rental place which is over 10min away in a car, nowhere near the airport. En route the driver then made a detour to pick up a random person as well, which ended up with me and my very worried girlfriend in a car with two complete strangers. On arrival, the unhelpful attendant informed me that they would be taking £1,200 off my card to cover the deposit (at other reputable rental companies, the maximum i have had taken off is £200). When I refused, he informed me that for a charge of just £25, they could reduce it to £500! When I also refused this, they would not refund me, meaning that I then had to go to Sixt in Birmingham Airport at 9.45pm to hire another car. I still haven't received a refund and have been chasing them with very little or no response and of course, no refund. Long story short, don't make my mistake and book with Easirent. Absolute cowboys.