I collected the car from Birmingham airport area. Waited for an hour to be picked up in cold in mid November. I had already paid the charges on line. My card was swiped for £1200 for access twice. So £2400 were taken from card which came back after 1 wk of return of car. I was also charged for reduced access about £90 but still had to pay full access. This product was sold without my knowledge. i brought that to attention if customer service they said it will be refunded. Its Jan 16 and no refunds yet. Emailed them many times. No answers. Phone calls no answeres. The worst ever car rent. Will never recommend. The person on the dest who delt with me was very dodgy guy as well.