I’d give 0 stars if this were possible. I booked my car online (Ford Focus or similar) and arrived at Birmingham uk airport to pick it up after an 8 hour flight. They did not have my car and I was bluntly told it wouldn’t be available for a few hours. All they had was a line of identical Fiat 500s which were way too small as I was on my way to pick up my daughter and her 3 year old disabled son with his wheelchair. I explained this car was not suitable nor the one I had booked and they disinterestedly told me it was either the fiat 500 or wait several hours. Furthermore they weren’t going to offer me any significant discount from my booked car even though the Focus is I much bigger car. I phoned their customer service who insincerely sympathised with me but told me there was nothing he could do despite my car being booked and me arriving exactly at the time it was booked for. Then when I pressed for some kind of help because I was now stranded and going to be late to pick up my daughter he simply rang off. In the end I went back to the airport and paid twice the price for a hire car from another company because it was literally last minute. I will never use them again and suggest strongly that you don’t too. Shameful disgusting lack of service and interest.