I HAVE HAD THE WORST EXPERIENCE WITH EASIRENT!! IF THEY CARE WHEN CALLING, THE EXPERIENCE WOULD NOT BE SO BAD!! THEY DO NOT CARE AT ALL! I BOOKED A RENTAL FROM 1/18/2023-1/21/2023. ON 1/19/2023 OUR RENTAL BROKE DOWN. WE WERE STRANDED ON FIFTH WARD WHICH IS IN TEXAS FOR 5 HOURS!! NOT ONLY THAT, IT WAS MY HUSBAND'S BIRTHDAY! WITH THAT BEING SAID, SINCE WE WERE STRANDED I HAD TO CANCEL RESERVATIONS. I CALLED THE ROADSIDE ASSISTANCE NUMBER THAT WAS ON THE AGREEMENT PAPER, AND THEY WERE NOT HELPFUL AT ALL!!! THE CUSTOMER SERVICE REP TOLD ME TO TOW THE VEHICLE TO THE DEALERSHIP AND GET IT FIXED!!! IT WAS LATE AT NIGHT FOR ONE. TWO, IT IS NOT MY JOB TO TOW THE VEHICLE, THREE IT IS NOT MY JOB TO PAY FOR THE EXPENSES WHEN A RENTAL BREAK DOWN. I CALLED CUSTOMER SERVICE THE FOLLOWING DAY 1/20/2023, THEY WERE NOT HELPFUL AT ALL. I GAVE THE PHONE TO MY HUSBAND, BECAUSE I WAS SO FRUSTRATED. THE LADY TOLD MY HUSBAND SHE WOULD CALL BACK. SHE NEVER CALLED BACK. I NEED TO BE COMPENSATED FOR 1/19/2023. OF COURSE THEY WILL NOT COMPENSATE ME. I WILL NEVER EVER EVER EVER RENT A VEHICLE FROM EASIRENT AGAIN!! I NORMALLY GO THROUGH HERTZ OR ENTERPRISE. IF I DID, I WOULD NEVER HAVE TO WRITE A BAD REVIEW!!! THEY DESERVE 0 STARS!!!