By far my worst car hire experience ever, from someone with scores of previous hires to compare with. - I was not told which car I had hired on arrival. Just presented with a list of cars all of which turned out to be upgrades. - There is no "full to full" fuel service, I was told I had to buy £30 of fuel from the rental firm and bring back empty (I hate doing empty returns). - Having waited almost an hour for my car to be retrieved I was in the car ready to leave when the rep came out and told me it was "D-Fleet" meaning it was not in service and I would have to take another car - I was given what looked like a lower spec (petrol Kia Sportage as opposed to diesel and good internal spec + satnav Qashqai) , certainly not the upgrade car I actually wanted, and was told they could swap the paperwork. I was so late for work at this stage I just wanted to take a car and go and simply didn't have the time to argue my corner further - Whilst waiting I watched a distraught woman telling the staff the damage on her car they said she caused could not possibly have been done by her. She was subsequently charged for damage and for "admin costs". - On returning the car I had the same experience, a scratch I am positive I did not cause, that did not pierce the paint work was found. I was charged £95 plus VAT plus £50 "admin fee". I am adamant I did not damage the car when driving it - On leaving I could see the same rep in the forecourt having a significant argument with the next customer returning a car!! Absolutely awful experience and a load of stress and hassle on top of the extra cost. Please, please check Rentalcars when booking a car, if it says "Easirent" or "Rentalcars recommends" rather than stating a hire firm then stay away and get the next least expensive car - you will save money, time, and stress aplenty!!!!!!!!!!!