Left waiting outside at a petrol station at E.M.A whilst the "shuttle" came to collect me some 45 minutes later.. guy got out reeking of weed and stale cigarretes no sorry or appology he didnt even load the bags into the "shuttle"(or unloaded at the other end)... never explained they were 5+minutes off site.. then hit me with all the crappy charges (made it nearly 4 times the original cost)when your stuck in a tiny shed (office). I explained i didnt want to pay for fuel or need loads of extras adding on to which he really turned quiet rude. I cancelled the booking and booked a taxi back to e.m.a at my own expense. I asked to speak to a manager to be told "i am... its up to you to read your terms init",whilst waiting for the taxi he came outside on his phone telling whoever that "some customers just wasted my time" lighting up a cigarrete and generally blowing smoke in our direction. Truly awful from start to finish. Use only if you like weed smoking, rude and ignorant staff. Hertz sorted me out at a third of the cost without the agro.