BROKE DOWN AFTER 5 MINUTES & NO RESPONSE FROM EMERGENCY NUMBERS *stuff nightmares made of *my opinion= avoid. NOT OPEN UNTIL 00.30 AS ADVERTISED & EMERGENCY NUMBER IS OFFICE HOURS ONLY. Best thing about Easirent is their marketing dept which dupes you into believing the are a bigger company up there with the big guns like avis, budget etc when they are really just a family run outfit with no will or capacity to resolve a serious issue should one arise as it did in my case. See pic, that customer charter is most definitely not put into practice just empty words as i have come to find out. I too had dealings with Customer service manager Claire & Chris with the latter being the most abrasive, obstructive person i have ever spoken to working in this field & the manager was no better then again they are probably brother & sister so well accustomed to displays of camaraderie, perhaps they should put their skills to use & find employment in debt collection where their attitude would be more fitting. I had a legitimate complaint due to Easirent negating to provide a duty of care as outlined in the BVRLA charter, yet they treated me like some sort of free loader even though i was out of pocket due to the breakdown & only asked for a refund of this amount nothing more even though experience ruined the special occasion. Basically car broke down after five minutes, rang branch no answer, rang emergency number provided countless times no answer. frantic after half an hour of redialing in unfamiliar city with disabled son (had disabled badge with me so manager knew that i had 2 vulnerable people as my elderly mother was in car too). had to ring police to ask for assistance as broke down on redlines. no staff from easirent came to aid . got taxi to branch & even though office hours states 00.30 it was closed at 10.50. an airparks staff member had the branch managers private number & she rang him, unbelievably he still did not return. he asked her to give us the keys of an out of hours return car that was unprocessed, dirty & empty of fuel by which time it was now at 1.30 am. eventually got to the hotel nr 3am just 4 hour sleep before cadburys world which the birthday treat was spoiled tiredness from previous night impacting on my sons mood. anyhow following day expected easirent to ring & apologise & make arrangements to swap vehicle for a clean one & category that i had paid for. no call! i rang was told to keep the car i had & i would be refunded for all out of pocket expenses. monday upon dropping off vehicle this is not the case! apparently head office deal with refunds. email head office & customer service manager with evidence of phone calls, scan of documents with emergency, number & where it states vehicle was diesel when in fact it was unleaded! disable badge. got vague response basically blaming me for not ringing emergency number which i proved i had! i emailed again & then again to ceo no further response so unfortunately its now going to the bvrla which 'easirent' is proud to be affiliated with to act invoke conciliation service or small claims if necessary as aside from the absolute duress of this awful experience i am financially out of pocket & evidently easirent do not have the capacity to be a responsible company with a duty of care which they did not provide the night their vehicle broke down not a single gram of care was given! from one end of the company to the other, which i am assuming is small (family run?) as the bigger reputable car hire companies would not conduct business this way. the bvrla which easirent 'prides itself' on being affiliated to, outlines a duty of care code that was not adhered to. only contact threats on twitter to block me if i continued posting on their page! just want people to know what they are letting themselves in for. ps in the name of fairness & balance i should though have mentioned their redress which was an offer of 10 % off next rental with easirent (& it wasn't even april 1st when i received it!) I would rather walk from Birmingham to London with nails in my shoes than go anywhere near this bunch again. Seriously worst customer service ever. Perhaps rather than spending time threatening to block me on twitter if i post again regarding the woeful experience & chasing any negative reviews to put a damage limitation comment they should actually redress a problem of their making. Guided by no ethics thats for sure. Company preservation comes at all costs! theres a thought! #complacency