I had called to inform the company I had a fire at my property. Therefore I had no utility bills to produce. I was told it was not a problem as long as I had my driving licence and credit cards. Which I did. I then arrived at the airport. I was told to wait at bus stop 3. Which I did for 40 minutes. Apparently it's bus stop 8. Eventually had to get a taxi to the off airport site. Waited for 40 minutes as all the staff were chatting to themselves about their trivial lives. Not one person asked if they could help. After a while I said can anyone help please. There was a huge line of customers waiting. Then told as I didn't have the utility bills my reservation was cancelled. I relayed that the head office had instructed me that this was ok. I was then told I would not be getting my vehicle. After then calling head office I was told to leave the premises and email to get a refund. Also I won't get a car from the airport as nobody will issue one without the utility bills. I arrived at the airport car rental centre and 4 companies told me the same thing. They have clients every day of the week arriving as they have been shafted by easirent. They gave me a car without the utility bills. I was offered the same from every company on site. But was trying to get a cheaper price. I then called easirent to get a refund. And was informed that my booking had been cancelled and no refund would be issued. The staff were rude and unhelpful. It may look like a budget company. But do yourself a favour. Do not book because they are a few pounds cheaper. Or I guarantee, you will regret it. Book a company inside the airport. Save yourself the aggravation. Read up on the reviews. I wish j had.