I arranged through CarDelMar to rent a car from Easirent at Edinburgh Airport. I was emailed to inform me of what documents to bring: passport, credit card, confirmation voucher, driving licence. But on arrival at Easirent at Edinburgh airport, they informed me that as I was a UK resident that I needed to provide a paper copy of 2nd proof of address. Online email bills from Amazon etc weren't acceptable.... I didn't have 2nd proof of address so they would not rent me a car. I had a holiday planned, with numerous accommodations tours activities that would not have been possible without a car. More than this I found their attitude and customer service appalling. Before I even learnt of this need of 2nd proof of address the gentleman behind the desk spoke to me without looking at me, then proceeded to get irate with an abusive customer on the phone, then the second employee who informed me of this policy offered no means of help or sympathy or assistance, despite being very aware of my predicament and the appearance that my holiday was disintegrating very quickly. They also told me that no other car rental company would rent me a car in Edinburgh without this second proof of address. The next car company I went to was Europcar who hired me a car without needing 2nd proof of address and at a much more expensive cost!! I have since re-read all the information I was sent prior to beginning my holiday and can find nowhere where I was told to bring this proof with me.