Having lived out of the UK for the past 25 years but travel back to the UK on average 4 times a year, I agree with the previous reviews, this is the worst car hire company I have ever used anywhere in the world. Arrived at Birmingham airport on 25th June after a long flight, had to wait over an hour for the Easirent shuttle to pick me up because apparently it was "stuck in traffic". The reality is that the shuttle waits for about 3 or 4 flights to land before they bother to come and do a pick up - so if your flight is the only one which lands that hour then you won't be picked up. After waiting for an hour in an offsite hut (they have since moved to Crowne Plaza hotel near NEC) with many complaining customers I was finally showed to my car - with the bumper falling off. Apparently the car had been involved in an accident the previous night and they hadn't had time to get it repaired let alone cleaned! Yet they were quite prepared to send me off on an unchecked (potentially dangerous) car. Being a female driver alone I was absolutely appalled and insisted on another car, which I finally got after a while. All ok until today when back home to Hong Kong and I've just seen on my credit card statement that I've been debited 60 pounds from Easirent but I have no idea for what - this is despite when I returned the car to Birmingham they said all was fine with the car but refused to give me anything written saying that they would email me later despite my insisting on a written sign off. As I needed their shuttle back to the airport otherwise I would have missed my flight back to Hong Kong (as it was a very long 1 hour walk!) I had no other choice than to accept this. Please avoid this car company at all costs - an easy and cheap rent it is most definitely not!