Everything! I have just spent 2 and a half hours and come away with no car from Leeds Bradford Airport in spite of having 3 forms of ID and soft copy utility bills they refused to let me have the car. I explained that all that was required was him to print them as nobody has delivered bank statements and utility bills nowadays so most people would print them off,despite being stranded away from the airport the guy would not help and point blank refused to help. He offered a car at £36 per day but then declined saying a credit check had failed and I couldn't hire a car anywhere! I then had to pay £18 for a taxi and no hire car. Appalling customer service avoid like the plague.