Long story short, booked a car with Easirent, cancelled it because of a death in the family, promised by them full refund, still didn’t receive it after one month. Sent several messages, begged them to start replying to my emails, contacted Online chat service four times, got three promises it will be refunded in “no more than five days”… still nothing! In details: On 14th June booked a car from Easirent for a period from 24th till 26th June. On 17th June cancelled the booking because of death in the family. On 18th June received an email from Easirent saying “I have now cancelled your booking with us and scheduled a full refund to be made, this should be with you in approximately 8 working days.” On 1st July sent an email to customer.service@easirent.com saying “I still do not see any payment from your side on my account. Would you please check it and inform me when can I expect the refund?”. No reply. On 2nd July forwarded that email to cancel@easirent.com. No reply. On 5th July contacted Online chat service, got an email of the Customer service manager. Forwarded the email to her. No reply. On 06th July contacted Online chat service, I was told that "it was processed yesterday", meaning Tuesday 05th, and I will get it until Friday 08th the latest. On Friday 08th July contacted again Online chat service. After speaking with them I received an email saying “I have contacted out financial services in regards to this and this has now been actioned. I would therefore expect the full amount to be back in your account in no more than 5 working days.” On 14th July I sent an email saying “can you please tell me why I still don't see any refund on my account? Do you have any confirmation from your financial services that the refund was processed, and email it to me?”. Got a reply saying “According to our records the payment has been processed, but it can take up to five working days dependent on the bank for the funds to become available.”. I asked them “Can you please tell me whether it was processed by PayPal or a bank transfer?”. No reply. I asked them again “can you please get the confirmation that the refund was processed from your financial services, and email it to me? A simple screenshot would do just fine.” No reply. On 15th July I emailed them “You again stopped replying to my emails after I had asked for an evidence of the refund. It took one day to transfer my money to your account on June 14th, I cannot understand what is different at your side. Since another promised five days passed I am forced to raise a Dispute through PayPal.” No reply. I opened a Dispute. Still no reply. Today is 26th July, still no refund received as officially confirmed by my banker.