I specifically book an ESTATE car with EasiRent a few weeks ago when I got to the UK. Fair enough, the website did say Ford Mondeo Estate (or equivilent), however the Peugeot 208 that was given to me is classified as a compact car (by Peugeot themselves), however EasiRent Heathrow were insistant it was a full size estate, which it obviously not. Not only was I waiting for over ONE HOUR after it was my turn at the desk before I was eventually handed the keys (after paying an EXTRA £50 penalty relocation fee, which was clearly indicated on the website as included in the original fee and also putting £1,200 hold on my credit card) the front wheel had damage on it that was not indicated on the handover paper. I pointed this out before we drove away and the paper was subsequently changed. We hit bad weather and was surprised that the window washer tank was completely empty. When I attempted to deliver the car back to the EasiRent drop off point in Gatwick, it turns out the address that they had given me was incorrect. The lady in the hotel said EasiRent had moved several months ago and handed me a poorly duplicated map of the new location. She also added that this happens every single day. Npw I had to drive an additional 25 minutes to drop off the car, something that I had not planned on at all. I wrote to EasiRent when I got back home detailing the unsatisfactory service I had received and heard nothing. I then wrote a second email giving them seven working days to respond to my complaint before I took the matter further. Again, I heard nothing. So I have taken steps to inform BBC Watchdog, The Daily Express, TripAdvisor, this site and a few others about what to expect when dealing with EasiRent. By the way, when filling in the credit card paperwork they expect you to tell them your three figure CVC code that is on the back of your card. DO NOT DO THIS as I have been advised by my lawyer that it is illegal to do this and basically gives permission for EasiRent to take whatever they like from your account. I suggest you stay with the big hitters like Hertz, Avis, Sixt etc, and give the EasiRent cowboys a wide berth.