We have a pending authorization of $500 that has been pending for 20 days now. We booked this car 6 months in advance and when we arrived they told us they had no cars available except for a convertible mustang. We had 5 large suitcases and had no where to put them! They did not take us out to our car or do anything else to accommodate us in way shape or form. The sold us a $15 toll pass that we DID NOT NEED! We had the car for less than 8 hours and only drove it to our hotel room and back . It took them an hour to pick us up from the airport and rudely loaded the people that showed up after us before us and took care of them at the desk before us---and they took over an hour because they had not credit card or insurance!!! positively the worst car rental company in the world!!!!!!!!!!!!!!!!!