If there was lower than 1 star Easirent would get it! Dear Customer Care Team… My rental experience with your company was nothing short of THE WORST CAR RENTAL EXPERIENCE I HAVE EVER HAD! I sent an email to customer care 2 weeks ago with no response, so thanks for finally responding. I had rented the car through Expedia, I was running late to pick up, I called to advise. I sat on hold for over 40 mins which put me over pick up time. By the time I got through they said it was a no show and the reservation was nonrefundable. I explained I was on my way and would be there within 15 mins. Juan, who I spoke to would not call the location, the whole experience was very sketchy. I have rented cars my entire career and I have never experienced anything like dealing with your organization. I showed up, 11 people in line , most with an issue and the counter staff for some reason either wanting to charge them more, take ridiculous deposits on credit cars while two employees on the far counter were swearing and using the F word constantly. 3 people in front of me walked out and away from their deposits, which I am beginning to think is your business model. It is interesting that as my rental is non refundable the car should be mine for the entire reservation... it is paid for and if I chose to rent a car and leave it in your lot for two days...my choice. What is this "non refundable no show" there is no policy on Expedia and nothing on your site. Pure money grab and questionable business practice. I have left a Google review; I will never rent from your company again. I will do my utmost to ensure no one I know will book through you and will take every opportunity to tell anyone not to book with your company. Your business practices are abhorrent, and your service levels are below any I have experienced. It is also interesting that there are 4 different business names used to rent a car at your location… Tampa is an international airport, and I am saddened that many international travellers first experience is with your organization. May the rest of their trips be far more positive.