Very unprofessional and aggressive staff who use scare tactics to sell extras. Car checked thoroughly upon return to find any fault possible, when none found a statement that a cleaning charge will be applied because there is ash in the back. I'm not a smoker nor was any passenger at any time, argued but to no avail as they have my credit card details already so they deducted regardless. The ash they stated was dried flecks of mud!! Late fee applied also when stuck in traffic for two hours due to car crash despite renting out later than requested time because staff were dropping others off at the airport and not there when I arrived to collect. Never use this company, the list could go on!!