Worst experience ever - total scam . We hired a car with these cowboys 3 weeks ago. We were forced to pay an extra £200 for their ripoff insurance even though we had taken out a stand-alone insurance policy. They did this by telling us that our credit card had been declined and so we would have to take their insurance or else no car.However our bank assured us that the card had never been declined but that Easirent had deliberately cancelled the transaction . We complained several times and have been continually passed around . I have written several times to their customer services about this fraud but still no reply after 3 weeks. Avoid these cowboys - it's a total scam !