Hired a vehicle to be picked up from the airport. Received email and voucher with instructions on what to do at the airport. Upon arrival at the airport I followed the instructions and called the car hire provider on the number provided. The car hire firm easirent.com did not answer the phone. After frequent calling and getting no reply we had to take a taxi from the airport to our destination. Upon calling easirent the next morning I was firstly told that I did not phone the previous evening, told them I could provide evidence of calls, then they told me that no one would have been in the office at the time of calling and finally I was told that no car was available as one had not been booked and to take it up with the broker. I phoned economybookings.com and was told by the person I spoke to that I would have to send an email regarding my situation. Whole Easter break was ruined as my family and I were unable to book a hire car and also could not visit family. Five days later and I am still awaiting a response from economybookings.com plus refund of money.