AVIOD - save the misery. The worst rental experience I've ever had. Understaffed, unhelpful and a con. 1) Manchester Office is not beside the other car rentals. After realising that I needed to call for a minibus to pick me up, the minibus was 30 min late and had to phone again to "remind" them of my earlier call. 2) Staff couldn't handle simple questions and had a "computer says no" attitude to everything. Every other customer in the place had the same experience and there was not one happy customer. It was almost as if they were trying to make everyone miserable. I feel sorry for some international arrivals who had completed the booking but were being turned away because they did not have 2 proof of address documents. No, online documents aren't ok, no you can't change your booking. No you can't pay on another card. 3) After finally figuring out a way to get past their restrictive system, we got going an hour later. 4) Upon return there were about 30 people waiting on a single 8 seater minibus to get to the airport. Everyone looking miserable. We waited 15 minutes in a queue to have the girl hand our details to the guy checking the vehicles. The same guy we'd pulled up to 15 minutes earlier. So unhelpful. Ended up getting a taxi to the airport so that we did not miss our flight. SAVE YOURSELF THE MISERY