I arrived after a long day of travel to pick up the vehicle I had reserved for a week in Florida, and they had NO VEHICLES available. The counter employees just looked at me as if it was business as usual, and they told me there was NOTHING they could do for me! Did they just expect I could walk away as if it wasn't a problem at all? It was after 9pm, I had traveled over 1,000 miles by plane, and I was completely stranded! They further said they couldn't give me a refund! I will NEVER rent from them again, and I greatly discourage anyone else taking a roll of the dice in "renting" from them. You may be left stranded too.