Very poor service. Waited an hour at Manchester Airport to be picked up. When I managed to contact the driver he said no one had told him we were waiting. We'd booked on-line some days earlier. One we arrived at the reception, our Australian credit/debit card was refused and we were told we'd have to pay about 22 pound a day excess on top of the rental costs. This would more than double the cost. We left and asked the driver (a very nice and helpful chap) who suggested he take up to the Airport car rental village. He said we were the third group of people he'd taken there from Easirent that morning (and it was only 11.00 am). The Easirent counter staff just didn't care. Having to rent direct from another company at the airport meant we didn't get the chance to look for deals and probably cost us money. However, our experience there (Europcar was completely different. I'd never use them again and would recommend anyone considering doing so not to do it.