We booked in April, when we checked a few days before collection we were told the booking had been cancelled because they needed a deposit and had been unable to contact us by phone. We have caller id, call guardian and an answering machine, no one had rung and they had our email address from the booking. At first they offered nothing, until we said we needed a car, so after an hour or so and a further chase up, they confirmed they'd have something for us. We arrived to collect a 7 seat MPV and was given a 9 seat long wheelbase mini bus, which they insisted was an upgrade. Sorry not an upgrade when you get a van instead of a car. On initial looks they seem competitive, but when you take the extra mileage, insurance etc into consideration, they aren't.