This is the most unprofessional company I've ever encountered. I walked in to pick up my rental car at the scheduled time. There were 10 people ahead of me waiting for their cars. They had an old-school clipboard that they were scribbling names on. I put my name on the list and believe I was number 10. They told us to sit down and wait for my name to be called. 5 people were working there, yet none of them were doing anything. I don't blame them because they did not have any cars to rent to the people who booked reservations with them. They overbooked! And did not tell us that and had us waiting for hours. In the meantime, they were smoking cigarettes outside and one of the workers was vaping inside the creepy room that we were waiting in. This was the Houston Airport location FYI. PLEASE SAVE YOURSELF THE HELL THAT WE WENT THROUGH AND BOOK SOMEWHERE ELSE!