I rented a car and was booked to collect at 10am. There was such a huge delayed service that we waited in a queue until 13:30 to get our car. This greatly inconvenienced us as we had only hired the car for one day until 8pm and it meant we were over 3 hours late which entailed an utterly stressful and ruined day we had carefully planned. Then they tell me I can only request a refund through email. I emailed them 7 times and phoned 4 times within 3 weeks before anyone finally got back to me!!! I am still waiting! They say they cannot allow refund until customer services okays it. They are total crooks...DO NOT USE THIS COMPANY!